Shipping and Delivery

Shipping & Delivery

We strive to process your order within 1-5 business days after placing your order. 

Orders placed on a Holiday will be processed within 1-7 business days after the Holiday.  

Expedited shipping need processing time too. Please take that into account when selecting expedited shipping as it may affect your expected delivery date. We cannot guarantee shipments will be delivered on weekends.

Receiving time = Processing time +Shipping time.

  • Processing time: Normally 1-7 Business Days
  • Shipping Time&Shipping Fees


We try to help when delays in delivery happen, but we cannot issue a refund on any portion of shipping unless the carrier approves a refund on shipping charges. 

All packages are shipped to the provided address. If your address is not verified, you will be contacted via email to verify your address. If your address is not valid, the processing time is longer. Please make sure your address includes zip code and apt number if applicable. Hotlula is not responsible for undeliverable packages. Undeliverable packages will be returned to the sender or paused and the customer will be contacted to update their address. Customer might be charged a shipping fee to reship a package that was returned or paused.